Privacy Policy

Privacy Policy — TechMedics Ltd

Last updated: 1 September 2026

TechMedics Ltd ("TechMedics", "we", "us") is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020. This policy explains what information we collect, how we use it, and your rights.

1. Who we are

TechMedics Ltd
60 Hilton Street, Kaiapoi 7630, New Zealand
Phone: 0800 722 349
Email: office@techmedics.co.nz
Website: https://techmedics.co.nz

2. What personal information we collect

We may collect the following types of personal information:

Contact details — name, phone number, email address, and physical address
Device and technical information — make, model, serial number, and fault description of equipment brought to us for repair
Account credentials — where you provide login details to allow us to perform support work on your behalf (these are used only for the task requested and not retained)
Payment information — handled securely via our payment processor; we do not store card numbers
Website usage data — pages visited, browser type, and approximate location via Google Analytics 4 (collected only with your consent)

3. How we collect your information

We collect personal information:

Directly from you when you contact us by phone, email, or in person
When you submit an enquiry or support request via our website
When you bring equipment to us for repair or setup
Automatically via cookies and analytics tools on our website, with your consent

4. Why we collect it and how we use it

We collect and use personal information to:

Provide IT support, repairs, and managed services you have requested
Communicate with you about your job, invoice, or enquiry
Send service-related updates (we do not send marketing emails without your consent)
Improve our website and services using anonymised analytics data
Meet our legal and accounting obligations

We will not use your information for any purpose that is incompatible with the reason it was collected.

5. Cookies and website analytics

Our website uses cookies and Google Analytics 4 to understand how visitors use our site. This data is anonymised and aggregated — it does not identify you personally.

When you first visit our site, we ask for your consent before placing non-essential cookies. You can:

Accept — analytics cookies are enabled and we can see aggregate traffic data
Decline — only essential cookies are used; no analytics data is collected

You can change your preference at any time by clearing your browser cookies and revisiting the site.

For more information, see Google's privacy policy.

6. Who we share your information with

We do not sell or rent your personal information. We may share it only with:

Service providers who help us deliver our services (e.g. accounting software, cloud storage), bound by confidentiality obligations
Google LLC for anonymised website analytics (with your consent)
Authorities where we are required by law to do so

7. How long we keep your information

We retain personal information only as long as necessary:

Customer and job records — 7 years (to meet tax and accounting requirements under New Zealand law)
Website analytics data — up to 14 months (Google Analytics default retention)
Enquiry emails — until the matter is resolved, then deleted within 12 months

8. How we protect your information

We take reasonable steps to keep your information secure, including:

Secure email and encrypted cloud storage
Physical security at our premises
Limiting access to personal information to staff who need it to do their job

No internet transmission is completely secure. If you have concerns about sending sensitive information electronically, please call us instead.

9. Your rights under the Privacy Act 2020

Under the New Zealand Privacy Act 2020, you have the right to:

Access the personal information we hold about you
Correct any information that is inaccurate or out of date
Ask us to delete information we no longer need (subject to legal retention obligations)
Complain to the Office of the Privacy Commissioner if you believe we have breached your privacy

To exercise any of these rights, contact us at office@techmedics.co.nz or 0800 722 349. We will respond within 20 working days.

10. Complaints

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner:

Office of the Privacy Commissioner
Website: www.privacy.org.nz
Phone: 0800 803 909

11. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our website after changes are posted constitutes acceptance of the updated policy.