Green IT Support key on a computer keyboard
 

Techmedics · Remote Support

Remote Support Session

If you are on the phone with a Techmedics technician, follow the steps below to begin your secure remote support session. Your technician will guide you through the process — you remain in control of your computer at all times, and the connection is secure and temporary.

Not currently speaking with a technician? Please call 0800 722 349 or 03 327 7180 before starting a remote support session.

Getting Started

01

Click Start Session

Click the "Start a New Session" button below to open the support portal.

02

Enter Your Name

Enter your name when prompted.

03

Follow Instructions

Follow the on-screen instructions from your technician.

04

Run the Application

Download and run the support application, accepting any security prompts.

05

Connect

Wait while your technician connects and guides you through the session.

Prefer to speak to someone first? Contact us before starting a session.

Need Instant Remote Support?

Follow these simple steps to let our technician securely connect to your computer:

  1. Download the Support App: Click the dynamic button for your system type below. It will fetch the latest secure version directly from Splashtop:
  2. Run the App: Open the downloaded file. You do not need to install anything or have administrative rights to run it.
  3. Provide Your Code: A compact window will pop up showing a unique 9-digit session code. Read this code to your technician to start the secure session.